FAQs & Gym Policies

Welcome to Urban Technique! Our policies are designed to create a safe, organized, and productive training environment for every athlete. We appreciate our members taking the time to understand and follow them.

 

LESSONS & CLASSES

How often can my athlete train?

• Athletes may participate in up to 60 minutes of private lessons per day.

• Athletes may attend a private lesson and a class on the same day.

• There is no weekly limit on lessons or classes.

• Athletes must complete 3 private lessons before participating in classes for ages 5+.

 

Can my athlete work with different coaches?

Absolutely! We encourage it. Different coaching perspectives can be extremely valuable in developing strong, consistent technique.

 

Choosing a Coach

All Urban Technique coaches are trained under the direction of Angela Urban, owner and head coach. Our staff participates in ongoing education and collaboration to maintain consistency in technique, progressions, and athlete safety.

Angela

• Coaches beginner through advanced tumbling.

• Coaches all four gymnastics events through Level 4.

Brandy, Nicole P., Nicole B.

• Coach tumbling through full-twisting and specialty skills.

All Other Coaches

• Qualified to teach and spot foundational tumbling skills through layouts.

 

Which coach is best for my athlete?

For athletes working on skills below a round-off back handspring, we recommend booking with our other qualified coaches whenever possible. This helps preserve advanced coaching availability for athletes working on higher-level skills.

Every coach is equipped to provide quality instruction within their designated skill levels.

Consistency Across Coaches

Our coaches document athlete progress after lessons and classes, allowing the next coach to continue training where the previous session ended. Staff members also regularly collaborate to provide a well-rounded training experience.

 

PAYMENTS

Payment is made directly to the coach providing your lesson or class.

• All coaches accept cash or checks.

• Checks should be made payable to your coach.

• Most coaches accept Venmo; Nicole and Sarah accept cash or check only.

• Payment information is displayed at the gym.

Please verify that you are paying the correct coach and use the appropriate payment method.

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BOOKING APPOINTMENTS

Urban Technique is a members-only facility. All lessons, classes, and activities require an active membership.

 

When does booking open?

Appointments open exactly two weeks in advance at midnight (12:00 AM).

For example, a Wednesday lesson becomes available at midnight two Wednesdays before that lesson.

New appointments become available daily.

 

How do I secure an appointment?

Popular coaches and time slots fill quickly. We strongly recommend booking when appointments open or utilizing our waitlist.

The waitlist is an important part of our scheduling system! We typically have approximately 15 cancellations each week, creating opportunities for members to claim appointments.

Membership does not guarantee a specific coach, time, or recurring weekly appointment. Members are responsible for actively managing their schedules and booking their preferred training times.

 

Can athletes share a lesson?

Yes!

• 30-minute lessons: Maximum of 2 members.

• 60-minute lessons: Maximum of 3 members.

Book under one member's name and text Angela with the names of all participating athletes.

 

Booking Responsibility

Members are financially responsible for appointments booked under their accounts, including accidental bookings.

Please regularly review the Appointments tab in Vagaro and check your automated reminder texts, sent 48 and 24 hours before appointments.

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CHANGES & CANCELLATIONS

Our cancellation policy helps protect our coaches' time while allowing other athletes the opportunity to book available appointments.

How do I cancel an appointment?

All cancellations must be made directly through Angela, regardless of which coach is scheduled.

Cancellations made at least 24 hours in advance are free of charge.

 

Cancellation Fees

Private lesson: 4–24 hours' notice (30 minutes)$20

Private lesson: 4–24 hours' notice (60 minutes)$35

Private lesson: less than 4 hours' notice or no-showFull lesson price

Class: less than 24 hours' notice or no-showFull class price

 

 

ADDITIONAL POLICIES

• Cancellation fees apply regardless of the reason, including illness, scheduling conflicts, or booking errors.

• Lessons and classes are nontransferable. Another athlete may not take your appointment to avoid cancellation fees.

• Member-requested appointment changes are treated as cancellations and are subject to the same policies.

• Rescheduling is only offered when initiated by the coach.

• Arriving more than 15 minutes late is considered a cancellation and is subject to the applicable fee.

 

All cancellation policies are consistently enforced. Outstanding balances must be resolved before additional appointments may be booked.

 

ATHLETE ATTIRE

Proper training attire is important for both athlete and coach safety.

• Clothing: Fitted athletic clothing is required. Oversized clothing, hoodies, loose pants, skirts, and athletic dresses are not permitted.

• Hair: Hair should be secured safely for tumbling. Pigtails are not permitted.

• Footwear: Shoes are optional. Athletes should wear appropriate footwear for their sport if choosing to train in shoes.

These guidelines help coaches safely spot athletes and allow athletes to move freely during training.

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MEMBERSHIP

Is membership required?

Yes. All athletes must maintain an active membership to participate in Urban Technique activities.

What does membership cost?

• First athlete: $45 (new membership 1/1/27 renewing members 7/1/27)

• Each additional sibling: $20 (new membership 1/1/27 renewing members 7/1/27)

• Membership fees are collected at registration and renewed semiannually on January 1 and July 1.

 

Lesson and class fees are separate from membership fees.

 

How do I become a member?

Urban Technique offers limited new-member enrollment periods throughout the year.

New athletes ages 4+ participate in a Group Evaluation Session (GES) before beginning regular training.

These sessions allow our coaching staff to assess each athlete's current skills, establish an initial training profile, and introduce families to our program and policies.

Enrollment opportunities are announced through our interest list.

To join the list, email urbantechnique412@gmail.com.

 

What happens if I don't renew my membership?

Memberships that are not renewed become inactive. Families wishing to return must wait until the next new-member enrollment opportunity.

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Can I add a sibling to my existing membership?

Yes! Siblings of active members may be added without waiting for a new enrollment period.

The additional membership fee is $20 per sibling (new membership 1/1/27 renewing members 7/1/27)

Please text Angela before adding a sibling so we can properly set up their account.

 

Our Commitment to Our Athletes

At Urban Technique, we take pride in providing individualized instruction, knowledgeable coaching, and a positive environment where athletes can develop their skills with confidence.

Our policies help us maintain the consistency, safety, and quality of training that our members expect.

Thank you for being part of Urban Technique!